The Zagreb airport, known as Franjo Tuđman International Airport, is one of the nation’s largest airports. It is often referred to as a “city within a city.” This quick guide will give you some pointers on what you can expect in the city inside ZAG.
ZAG is a big, well run facility. It has a large number of restaurants and shops, and the overall feeling is that customer service is welcoming and friendly. Although the airport has a lot of square footage, it is relatively easy to get around. There is even a tram running through the terminals to help you get places quicker. The grounds are well maintained, and clean.
This is one of the airports where the domestic side runs as a smoothly oiled machine, but the international terminal is the polar opposite. International arrivals routinely suffer from long wait times. Upon arriving, it becomes immediately apparent that customs is severely understaffed, and unprepared to deal with the expected influx of international travelers. To put it simply: missing your connecting flight is not out the ordinary when arriving from a trip abroad.
If you’re inside the terminal areas looking for a quiet place to sleep, you may be out of luck. It can be hard to find a good sleeping spot due to the loud noise level found throughout the airport. Constant, blaring announcements and loud music from the airport’s bars and grills are usually to blame. Make sure to bring some earplugs or noise cancelling headphones to help you fall asleep.
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